Building Australia's Future

7 days ago

Sydney, New South Wales, Australia beBeeNetwork Full time $98,515 - $143,919
Network Professional Opportunity

This role offers a dynamic and challenging position for a Network Engineer to join our team.

The ideal candidate will have experience in technical customer support, including one year in telecommunications.

Candidates should possess a strong understanding of Fixed Wireless and Satellite technologies, with proven ability to navigate complex systems and interpret data across multiple platforms.

Experience with systems such as Service Portal, ITSM, Remedy, Splunk and ViaSat, as well as Wireless and Satellite on-site technician support tools, will be highly regarded.

A key aspect of this role is effective communication and stakeholder engagement skills, along with the ability to prioritise and manage multiple high-demand tasks in dynamic environments.

About the Role

This Network Engineer position provides Level 2 technical phone support for field technicians working on Fixed Wireless and Satellite services.

Key responsibilities include resolving customer connection and assurance issues, managing complex incidents, and supporting Connect, Assure, and Migrate appointments.

As a subject matter expert, you will collaborate with internal and external stakeholders to resolve work order and appointment issues.

Requirements

To succeed in this role, you will need:

  • Technical knowledge of Fixed Wireless and Satellite technologies
  • Proven experience in technical customer support
  • Strong communication and stakeholder engagement skills

You will also benefit from experience with systems such as Service Portal, ITSM, Remedy, Splunk and ViaSat, as well as Wireless and Satellite on-site technician support tools.

What We Offer

We offer a supportive and inclusive work environment, where you can grow your career and make a meaningful contribution.

Our team is passionate about delivering exceptional results and making a difference in the lives of our customers.

We are committed to equal opportunities for all employees and strive to create a diverse and inclusive workplace.

We believe that every individual brings unique perspectives and skills, and we celebrate our differences.

About Us

We are a leading provider of telecommunications services, dedicated to connecting people and communities across the country.

We are driven by a passion for innovation and a commitment to excellence.

We are proud of our reputation for delivering exceptional service and building long-term relationships with our customers.

We are constantly looking for talented individuals to join our team and contribute to our success.

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