ICT Support Specialist

5 days ago

Gold Coast, Queensland, Australia beBeeNetwork Full time $60,000 - $80,000

We are seeking a proactive and experienced ICT Support Specialist to join our team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional support to our customers.

Key responsibilities include:

  • Providing first-point-of-contact ICT support across the network and remotely.
  • Troubleshooting technical issues and escalating to suppliers or partner organisations as required.
  • Logging incidents and service requests in our designated service desk system.
  • Managing service desk tickets to ensure operational efficiency.

The ideal candidate will have a strong foundation in Microsoft Windows support, Active Directory, and Group Policy, as well as experience with cloud solutions such as Microsoft 365, desktops, laptops, and printers.

As an ICT Support Specialist, you will play a critical role in maintaining the smooth operation of our systems and ensuring that our customers receive the highest level of service. If you have a passion for delivering excellent customer experiences and staying up-to-date with the latest technological advancements, we want to hear from you.

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