Ict Support Officer

3 days ago

Gold Coast, Queensland, Australia Ignite Travel Full time

**Job no**: 510240

**Brand**: Ignite

**Work type**: Full time

**Location**: Queensland

**Categories**: Information & Technology

**WHO ARE WE?**

We're Ignite Travel Group, an award-winning company that is trailblazing the future of leisure travel. Crowned 'Disruptor of the Year' 2019 at the Mumbrella Travel Marketing Award, we operate as My Holiday and Holiday Exclusives, providing holiday packages with everything taken care of. From flights and transfers to accommodation and experiences, we're destination experts and hand-select the best inclusions for both our customers and partners alike. We're one of Australia's fastest-growing travel companies on the beautiful Gold Coast, where we employ a team of 200 fantastic people. We're currently amidst an exciting growth phase, so we're looking for talented professionals to join us for the ride.

**WHO ARE WE LOOKING FOR?**

We're seeking a customer focused **ICT Support Officer** to join our amazing team.

Our **ICT Support Officer** is responsible for:

- Provide first point of ICT Support contact for all ITG staff across the network and remotely.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.
- Log all incidents and service requests in ITG designated service desk system.
- Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency
- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner
- Monitor performance of ITG systems, ensuring issues are appropriately escalated and resolved
- Provide technical assistance to ITG teams and undertake technical project roles when required
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the ICT team
- Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner
- Assist with ongoing enforcing, development, training and documentation of related departmental policies and procedures, including appropriate controls around organisational change management

**WE'D LOVE TO HEAR FROM YOU IF YOU HAVE**:

- Positive attitude, an ability to work in a team and will put the customer first
- Skills with Microsoft Windows support, Active Directory and Group Policy
- Proven experience with cloud solutions such as Microsoft 365
- Experience supporting desktops, laptops, and printers
- Good understanding of general ICT & networking

**WHAT'S IN IT FOR YOU?**
- To join a dynamic fun team that is always looking to improve and get the best result possible.
- A hands-on role using up to date technology and working on key ICT projects.
- Boost your career in a well-recognised brand and in an exciting industry that is growing internationally.
- Access to exclusive discounts on flights, accommodation, cruises, tours and more.
- Confidential access to your own health consultants and financial advisors.
- Beachside offices located in beautiful Broadbeach on the Gold Coast.

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