ICT Technical Specialist

4 days ago

Gold Coast, Queensland, Australia beBeeTechnical Full time $90,115 - $99,173
">Job Title

St Hilda's School is a leading Anglican Day and Boarding School for girls, located on the Gold Coast. The school has a long history of outstanding academic achievement, based on strong Anglican Christian values.

Key Responsibilities:
  • Provide first and second-level help desk support to both staff and students in all matters relating to ICT Hardware and Software.
  • Provide a welcoming customer service experience to students and staff who seek assistance from the ICT Service Desk.
  • Deploy, configure, upgrade and support devices including but not limited to desktops, laptops, iPads and peripherals.

The successful applicant will need to demonstrate the following:

  • As a prospective member of the St Hilda's Community, you must be willing to support the Code of Conduct - Staff and the stated values and Anglican Ethos of the School.
  • Hold a Blue Card or be eligible to obtain one prior to appointment and be willing to have their name submitted to the Anglican Church's Professional Standards Register.
Selection Criteria:Skills, Knowledge and Experience:
  • Excellent communication and people skills.
  • Proactive and respond in a timely manner to all requests.
  • Knowledge in software deployment (JAMF, SCCM desirable).
  • Knowledge of TASS, BlackBoard desirable.
  • Knowledge of AV equipment (sound + lighting desks, wireless mics).
  • Support the maintenance of the asset register and documentation on all infrastructure, hardware and software.
  • Advanced use of Microsoft Office Suite with a focus on PowerPoint, Teams, OneNote, OneDrive.
  • Advanced knowledge of Apple and Windows Operating Systems.
  • Experience in a BYOD environment.
  • Routinely checking equipment, cabling, connections, and overall setup.
  • Assist events outside normal hours (e.g, evenings or weekends) as required.
Qualifications and Requirements:
  • Current working with children (Paid Blue Card) to commence.
  • Tertiary qualifications in Information Technology or equivalent.
  • At least three years of hands-on experience in the ICT industry in level 1 or level 2 support-based roles.
  • Demonstrated experience supporting Windows and Apple environments.
  • Excellent troubleshooting, diagnostic and problem-solving skills.
  • Enthusiasm, proactiveness and high-level communication skills.

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