ICT Support Professional
2 days ago
Job Title: Technical Support Specialist
Job Summary:This is a key position for our organization, responsible for providing technical advice and support to staff and students.
- Provide technical instruction and support for electronic equipment in line with departmental, school, and manufacturer guidelines.
- Assist in delivering in-service training for staff on the effective use of ICT tools to enhance educational services.
- Support staff and students by resolving issues related to school computing facilities with a strong focus on customer service.
- Conduct regular preventative maintenance, routine servicing, and emergency repairs for all ICT facilities and associated electronic equipment.
The successful applicant will be appointed to a TO2 classification with eligibility for progression to TO3 once specific criteria have been met. The role involves working across two schools, fostering dynamic collaboration and community spirit.
Key responsibilities include:
Key Responsibilities- Providing technical support and advice to staff and students.
- Delivering in-service training for staff on ICT tools.
- Resolving issues related to school computing facilities.
- Conducting preventative maintenance and repairs for ICT facilities.
- Experience in providing technical support and advice.
- Ability to deliver in-service training for staff.
- Strong communication skills for resolving customer queries.
- Knowledge of ICT facilities and equipment.
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