ICT Support Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeict Full time $90,000 - $123,456
Job Description

As an ICT Support Specialist, you will play a critical role in delivering high-quality ICT support to clients. Your primary responsibilities will include managing workloads, prioritizing tasks, and working unsupervised to ensure seamless service delivery.

Key Responsibilities
  • Proven ability to work with minimal supervision and self-manage workloads.
  • Assist with stock management processes and ensure WSR activities align with these processes.
  • Demonstrate strong interpersonal skills and personal qualities that facilitate good working relationships and enhance client service.
  • Develop and maintain system documentation, work instructions, and technical reports for management.
Required Skills and Qualifications
  • Experience and ability to deliver high-quality ICT support with emphasis on workload management and task prioritization.
  • Demonstrated ability to identify and resolve ICT-related problems within defined Service Level Agreements.
  • Excellent oral and written communication skills for creating and maintaining system documentation and technical reports.
  • Able to quickly learn ServiceNow and ITIL Service Management processes.
Benefits

We offer a competitive salary, generous superannuation, and leave loading, as well as flexible working arrangements, a diverse work culture, and career training and development opportunities.

Working Conditions
  • Participating in on-call arrangements may be required.
  • Ability to be available as point of escalation during major service interruptions out of hours.
  • Reasonable travel as negotiated may be required.

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