Customer Service Representative
6 days ago
At Mountain Top Australia Pty, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Customer Support: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
- Order Management: Process customer orders, manage packing slips, and ensure timely delivery of products.
- Sales Support: Collaborate with the sales team to provide product information, answer customer questions, and support sales activities.
- Problem-Solving: Identify customer needs, analyze issues, and provide effective solutions to resolve customer challenges.
- Reporting: Document customer interactions, issues, and resolutions in our systems for internal use and follow-up.
- Education: High school degree required; Bachelor's degree in a related field preferred.
- Experience: 3+ years of experience in customer service or a related field; prior experience in the automotive industry preferred.
- Skills: Solid experience with Microsoft Office, experience with order freight management, and exceptional support skills.
- Strong Communication: Excellent written and verbal communication skills to effectively interact with customers and internal stakeholders.
- Problem-Solving: Proactive problem-solving skills to identify and resolve customer issues efficiently.
- Attention to Detail: Detail-oriented to ensure accurate product and service information and documentation of customer interactions.
This is a fantastic opportunity to join a dynamic team and contribute to the success of Mountain Top Australia Pty. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this role.
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