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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia JK Personnel Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at JK Personnel. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the telecommunications sector.

Key Responsibilities:

  • Respond to customer enquiries and resolve issues in a timely and professional manner
  • Provide technical support and troubleshooting assistance to customers
  • Work collaboratively with internal stakeholders to ensure customer satisfaction
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements:

  • Previous experience in a call centre or customer service role
  • Strong IT skills and ability to learn new applications
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly rate of $32.25
  • Opportunity to work in a dynamic and supportive team environment
  • Comprehensive training and development programs
  • Long-term career opportunities with potential for work-from-home flexibility

About JK Personnel:

JK Personnel is a leading recruitment agency specializing in placing exceptional job seekers with top organizations in regional Australia. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction.