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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia STERIS Canada Corporation Full time
{"h3": "Job Title: Customer Service Representative (Melbourne, VIC)

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional end-to-end support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

* Accurately and efficiently record customer purchase order data into Oracle
* Act as a liaison between customer and CDM department for New Account Set up
* Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly
* Interface with freight carriers for shipping routing, tracking and proof of deliveries
* Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training
* Responsible for the researching and handling of customer credits and returns
* Takes ownership of problems by identifying customer's needs, clarifying information, researching and providing an alternative or solution
* Handle Customer complaints and requests professionally and efficiently
* Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
* Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
* Process service calls
* Actively support the Sales team and other internal Customer goals
* Support International order entry process as needed

Requirements:

* Previous experience working in a direct customer or sales interaction
* Excellent written and verbal communication skills across email and phone
* Strong computer skills and experience with Microsoft Office
* Highly organized with excellent ability to multi-task
* Familiarity with CRM and ERP systems and practices is desirable

What We Offer:

* Permanent Full-Time Hybrid role based in our main ANZ Head Quarters - Melbourne
* STERIS offers a competitive base salary and bonus structure, along with fantastic team member perks including on-site parking, Employee Assistance Program, wellness and charity leave and much more
* STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention
* WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services
* STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries
* STERIS strives to be an Equal Opportunity Employer

Job Category: Customer Operations/Customer Support

Job Segment: Customer Service Representative, Infection Control, Patient Care, Customer Service, Healthcare, Research
"}