Customer Service Representative

7 days ago


Melbourne, Victoria, Australia Woods & Co Recruitment Full time

Job Opportunity: Customer Service Representative

About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Client Interaction: Regularly interact with clients to understand their needs and provide solutions to their queries.
  • Repair Coordination: Coordinate with our repair team to ensure timely and efficient repair of clients' vehicles.
  • Task Management: Manage tasks and requests from clients in a timely and efficient manner.
  • Communication: Maintain effective communication with clients, both verbally and in writing.
  • Log Maintenance: Maintain a daily customer service log to ensure smooth operations and identify areas for improvement.

Requirements:

  • Experience: 1-2 years' experience in a customer service, retail, or administration role.
  • Skills: Excellent written and verbal communication skills, motivated to collaborate in a team environment, and a can-do attitude.

About Us: Woods & Co Recruitment is a leading recruitment agency committed to creating a diverse and inclusive workforce. We value all backgrounds and experiences and are an equal opportunities employer.



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