Enterprise Account Director

2 weeks ago

Sydney, New South Wales, Australia Culture Amp Full time
About the Role

We are seeking a highly skilled Enterprise Account Director to join our team at Culture Amp. As an Enterprise Account Director, you will play a crucial role in understanding and elevating our customer relationships.

Key Responsibilities
  • Understand and Adapt: Develop a deep understanding of each customer's unique business needs and communication style to create tailored solutions that resonate.
  • Discover Growth Opportunities: Identify opportunities to expand product usage and introduce new offerings, enhancing the value delivered to our customers.
  • Leverage Relationships: Seek ways to deepen engagement across all levels of the organization, including parents, subsidiaries, and other divisions.
  • Research and Prepare: Conduct thorough research on customers' businesses and come prepared with insightful questions and insights for meetings.
  • Engage Thoughtfully: Ask layered, open-ended questions to uncover and clarify customer objectives and challenges beyond the surface level.
  • Strategic Account Planning: Use business insights and a customer-centric approach to plan accounts effectively, mapping key stakeholders and fostering strong relationships while maintaining disciplined territory management and forecasting.
  • CRM Best Practices: Utilize CRM and sales tools effectively to manage sales cycles and ensure best practices are followed.
  • Collaborative Accountability: Commit to a collaborative approach with cross-functional teams to deliver an exceptional customer experience.
Qualifications
  • 5-8 years of experience in customer sales with a focus on expansion-driven revenue targets.
  • Proven experience in the SaaS space, particularly within HR Tech or related fields.
  • Strong ability to identify and self-source expansion opportunities, employing innovative strategies.
  • Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives.
  • Experience building and navigating relationships within large enterprise environments.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data for decision-making and influencing others.
  • Skilled in assessing business opportunities and understanding diverse buyer personas.
  • Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs.
  • Experience in cross-selling, upselling, and growing customer accounts.
About Culture Amp

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only)

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here .

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