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Application Support Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

Software Technical Support Engineer

Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to our customers? We are seeking an experienced Software Technical Support Engineer to join our team. As a key member of our customer success division, you will be responsible for ensuring continued smooth operations for our customers, troubleshooting and diagnosing faults in a wide range of areas across SCADA verticals and products that we support.

  • Owning, investigating and resolving complex software issues, proposing workarounds for customers
  • Accurate and timely documentation of activities and findings in case management system
  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for the team
  • Collaboration with colleagues in other support centres and departments
  • Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
  • Learning every day and actively contributing to the team and our customers

Key Skills and Qualifications:

  • 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
  • A tertiary qualification in Engineering or Computer Science and a working understanding of software and automation hardware communications and setup.

Benefits:

As a Software Technical Support Engineer, you will have the opportunity to work in a dynamic environment with a global specialist in energy management and automation. You will be part of a collaborative team focused on delivering exceptional customer experiences and contributing to the growth and development of the company.

Why Choose This Role?

This role offers a unique blend of technical challenge and customer-facing responsibility. You will have the opportunity to work closely with other teams, including pre-sales, sales, quotes and procurement, to deliver seamless customer experiences. If you are passionate about technology, enjoy problem-solving and are committed to providing excellent customer service, this could be the ideal role for you.