Process Improvement Specialist

3 hours ago


Melbourne, Victoria, Australia Charterhouse Full time

Job Overview

We are seeking an experienced Process Improvement Specialist to join our team at Charterhouse, a leading telecommunications company. As an Optimisation Analyst, you will play a key role in streamlining service operations to drive business performance and improve customer satisfaction.

About the Role

In this challenging and rewarding position, you will be responsible for analyzing operational data to identify trends, gaps, and opportunities for optimization. You will leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.

Key Responsibilities

  • Analyze operational data to identify areas for process improvement
  • Leverage technology platforms to automate workflows and improve efficiency
  • Develop and maintain key performance indicators (KPIs) to track progress and report on outcomes
  • Collaborate with cross-functional teams to align on optimization strategies and goals
  • Provide insights and recommendations on technology use and best practices to maximize impact

Requirements

  • Minimum of 3+ years of experience in a process improvement or optimization role
  • Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis

What We Offer

We offer a competitive salary of $650 per day, plus benefits and opportunities for professional growth and development.



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