Process Improvement Specialist, Digital Transformation

4 days ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time

Company Overview

Swinburne University of Technology is a leading institution in the field of technology and innovation, dedicated to creating a diverse and inclusive learning environment. Our mission is to empower students and staff with the knowledge and skills needed to succeed in an ever-changing world.


About the Role

We are seeking an experienced Process Improvement Specialist to join our Digital Workplace Experience team. As a key member of our team, you will play a critical role in enhancing service delivery within the IT department, developing, implementing, and evaluating IT service management processes to improve efficiency and effectiveness for staff and students.

Responsibilities

  • Design and refine processes related to incident management, change control, and service requests.
  • Collaborate with various teams within the University and IT department to ensure streamlined service offerings align with our service management framework.
  • Act as a process consultant, guiding Operational Managers and staff in best practices and continuous improvement initiatives.

Requirements

  • Proven experience in running day-to-day IT service management processes.
  • Able to solve problems by applying sound judgment based on professional experience, with the ability to make decisions to resolve specific issues.
  • Demonstrated understanding of and practical experience in activating and improving IT service management processes.
  • Competent oral and written communication skills, including the ability to write high-quality reports, and present information to technical and non-technical stakeholders.
  • Skilful presentation skills delivered at all levels, including operational personnel and senior management.

Education and Qualifications

  • Degree qualification with relevant experience in a similar role, or service management operation and design experience, or an equivalent combination of education/experience—essential.
  • Relevant industry certification in: ITIL, Process Analyst, Business Analyst, Agile, Process Improvement—preferable.

Benefits

  • Paid annual leave.
  • Access to Swinburne's employee assistance program.
  • Ongoing training and development opportunities.

Estimated Salary Range:$95,000 - $115,000 per annum, depending on experience. We offer a competitive salary package, including paid annual leave, access to Swinburne's employee assistance program, and ongoing training and development opportunities.

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