Process Improvement Specialist for Digital Service Delivery

6 days ago


Melbourne, Victoria, Australia Swinburne University of Technology Full time
About the Role

This position plays a key role in enhancing service delivery within the IT department at Swinburne University of Technology. As a Process Improvement Specialist, you will develop, implement, and evaluate IT service management processes to improve efficiency and effectiveness for staff and students.

In this role, you'll utilise your process analysis and problem-solving skills to collaborate with various teams within the University and IT department, ensuring streamlined service offerings align with our service management framework. You will act as a process consultant, guiding Operational Managers and staff in best practices and continuous improvement initiatives.

Your responsibilities will include designing and refining processes related to incident management, change control, and service requests. Opportunities for cross-training will broaden your understanding and contributions to IT operations.

At Swinburne IT, we strive to simplify and transform how technology enhances the university's strategic goals. As part of the Digital Workplace Experience team, you'll support the delivery of high-quality services that improve the experience for students and staff alike.



  • Melbourne, Victoria, Australia Group Digital Full time

    Your RoleIn this key position at Group Digital, you'll play a pivotal role in ensuring seamless transitions from projects to operational environments. As our Digital Service Transition Specialist, you'll drive the implementation of structured transition processes, enhancing productivity while minimizing disruptions and supporting both technology and business...


  • Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleThis position plays a key role in enhancing service delivery within the IT department. As an IT Process Improvement Specialist, you will develop, implement, and evaluate IT service management processes to improve efficiency and effectiveness for staff and students.You will utilise your process analysis and problem-solving skills to collaborate...


  • Melbourne, Victoria, Australia Swinburne University of Technology Full time

    Company OverviewSwinburne University of Technology is a leading institution in the field of technology and innovation, dedicated to creating a diverse and inclusive learning environment. Our mission is to empower students and staff with the knowledge and skills needed to succeed in an ever-changing world.About the RoleWe are seeking an experienced Process...


  • Melbourne, Victoria, Australia Now Digital Full time

    Job DescriptionWe are seeking a highly skilled Senior Digital Transformation Specialist to lead our digital projects and deliver key benefits for our clients.As a Senior Digital Transformation Specialist, you will work closely with our team of digital specialists to direct the delivery process end-to-end, from discovery to deployment on innovative digital...


  • Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is an award-winning digital agency that provides strategic thought leadership and user experience-led digital transformation services. We are a dynamic team with a passion for understanding our clients' organizational needs.The OpportunityWe are seeking a Digital Producer to lead projects and deliver key benefits for our clients. You will...


  • Melbourne, Victoria, Australia Now Digital Full time

    About the Role:We are seeking a Digital Producer to join our team at Now Digital. As a Digital Producer, you will be responsible for leading projects and delivering key benefits for our clients. You will work closely with the Head of Client Services and our team of digital specialists to direct the delivery process end-to-end, from discovery to...


  • Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services.We are a dynamic and rapidly expanding team with a passion for understanding our client's organisational needs and delivering what we promise.The OpportunityAs a Digital Producer, you will work closely with the...


  • Melbourne, Victoria, Australia Group Digital Full time

    Role OverviewAs a highly skilled Digital Collaboration Platform Specialist at Group Digital, you will play a pivotal role in ensuring seamless communication and collaboration for our teams across multiple sites. Your expertise in managing and optimizing Microsoft 365 and Cisco collaboration platforms will be instrumental in driving operational efficiency and...


  • Melbourne, Victoria, Australia Randstad Full time

    Job DescriptionWe are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions. This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive high standards in IT service management.About the...


  • Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalAt NOW Digital, we pride ourselves on delivering innovative digital transformation projects that drive business growth for our clients. As a leading digital agency, we offer strategic thought leadership and User Experience-led services to help organisations thrive in today's fast-paced digital landscape.The OpportunityWe are seeking an...


  • Melbourne, Victoria, Australia Now Digital Full time

    About Now DigitalWe are an award-winning digital agency that provides strategic thought leadership and User Experience led digital transformation services.The OpportunityAs a Digital Producer, you will work closely with the Head of Client Services and our team of digital specialists to lead projects and deliver key benefits for our clients.You will be...


  • Melbourne, Victoria, Australia Bendigo Kangan Institute Full time

    About the RoleWe are seeking a highly skilled Business Process Improvement Specialist to join our team at Bendigo Kangan Institute. As a pivotal operational role, you will play a key part in facilitating the smooth transition of Education Operations Delivery teams and functions to our three new operational hubs.In this role, you will assist the Transition...


  • Melbourne, Victoria, Australia LION Digital Full time

    Job DescriptionWe are seeking a highly skilled Digital Media Specialist to join our team at LION Digital. As a Paid Social Manager, you will be responsible for developing and executing Search advertising campaigns to drive results for our clients.Experience working with social platforms is required, with good foundational skills and knowledge of how to drive...


  • Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a skilled Digital Producer to join our team at NOW Digital. As a Digital Producer, you will be responsible for leading digital transformation projects from discovery to deployment, working closely with our team of digital specialists and client stakeholders.Key ResponsibilitiesManage project budgets effectively and ensure smooth...


  • Melbourne, Victoria, Australia Asahi Beverages Full time

    Job DescriptionA dynamic opportunity has arisen for a seasoned Financial Process Improvement Specialist to join Asahi Beverages in Finance Officer role. This exciting position offers the chance to drive process excellence and contribute to the company's continued success.About the RoleIn this pivotal role, you will be responsible for delivering high-impact...


  • Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Digital Producer to join our team at Now Digital. As a Digital Producer, you will be responsible for leading digital transformation projects from discovery to deployment, working closely with our team of digital specialists and client stakeholders.Key ResponsibilitiesManage project budgets effectivelyLiaise and...


  • Melbourne, Victoria, Australia LION Digital Full time

    Job Title: Activation SpecialistThe Activation Specialist is a crucial role within the Paid Media team at LION Digital, focusing on the tactical development and execution of Search advertising for our clients.Experience working with programmatic and social platforms with good foundational skills and knowledge of how to drive results for brands. Social media...


  • Melbourne, Victoria, Australia Group Digital Full time

    Your RoleYour ImpactAs a Digital Transformation Leader at Group Digital, you will be responsible for spearheading the execution of digital programs that drive our strategic vision. You will ensure smooth project governance, effective risk management, and seamless transitions from development to operational support. With a focus on continuous improvement and...


  • Melbourne, Victoria, Australia Now Digital Full time

    About UsAt NOW Digital, we are an award-winning digital agency that provides strategic thought leadership and User Experience-led digital transformation services. Our dynamic and rapidly expanding team is passionate about understanding our clients' organisational needs and delivering on our promises.The OpportunityWe are seeking a skilled Senior Digital...


  • Melbourne, Victoria, Australia LION Digital Full time

    LION Digital seeks a skilled Digital Advertising Specialist to join our Paid Media team, focusing on Search advertising for our clients.This is an excellent opportunity for individuals with strong foundational skills and knowledge of social platforms, looking to drive results for brands.We require experience working with social media advertising across Meta...