Business Development Manager

3 weeks ago

Smeaton Grange, New South Wales, Australia AMA GROUP AUSTRALIA Full time

At ACM Parts, we're revolutionizing the automotive repair industry by providing a choice of options that suit our customers' needs. We're looking for a Business Development Manager to join our team in NSW/ACT.

The Opportunity

We're seeking a highly skilled Business Development Manager to engage, build, and maintain sustainable and mutually beneficial relationships with our Collision market customers. This role will work closely with our Sales Operations Manager to understand customer needs and support those needs in a manner that contributes to our operational goals.

Key Responsibilities

  • Build and foster positive relationships with key Collision customers as their primary point of contact.
  • Facilitate face-to-face and phone meetings with existing key Collision customers to understand their needs and business.
  • Present customer feedback on service levels, product quality, and delivery to internal stakeholders.
  • Facilitate agreed changes or improvements to deliver a better customer experience.
  • Maintain a customer portfolio efficiently.
  • Promote our products and services to address or predict clients' objectives.
  • Maintain an in-depth knowledge of the industry to support ACM Parts' growth and diversification.
  • Create and implement procedures to improve customer outcomes and satisfaction levels.
  • Analyse sales reports to understand potential areas for improvement for each customer.

Requirements

  • Previous experience in sales and account management.
  • Automotive Parts/Panel knowledge – able to interpret parts and panels.
  • Experience in building business relationships/customer service.
  • Account Managing/Business Development experience.
  • Able to analyse reports and interpret.
  • High computer proficiency.
  • High Attention to detail.
  • Personable and patient.

Benefits

  • Reward & recognition.
  • Career development and training.
  • Referral bonus for recommending a friend to work with us.
  • Discounts on parts and tools.
  • Uniforms.
  • 24/7 professional counselling for Team members and their immediate families.

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