Team Leader

1 month ago


Smeaton Grange, New South Wales, Australia Advantage Healthcare Support Full time
About Advantage Healthcare Support

Advantage Healthcare Support is a well-established organization that provides in-home supports across NSW. As a Team Leader, you will be part of a dedicated team making a difference in the lives of people we care for. We pride ourselves on the quality of our staff and our passion for the rights of people with disability.

Role Overview

We are seeking a motivated and experienced Team Leader to join our supportive team. In this role, you will lead, coach, and manage a group of Support Workers. You will play a key role in delivering safe and quality services to support our NDIS participants. Reporting to the Branch Manager, you will communicate the company's goals and ensure safety practices, shifts, and schedules are well-managed to meet client needs and service requirements.

Responsibilities
  • Promote quality service delivery while ensuring clients receive the highest standard of care.
  • Motivate Support Workers and assess their performance.
  • Serve as the avenue to communicate concerns and policies among Support Workers and Management.
  • Play a key role in ensuring activities and services promote independence, enablement, and wellness.
  • Assist in developing the competence of new or less experienced Support Workers through training and sharing knowledge.
  • Ensure all support staff's compliance documents are up-to-date and mandatory trainings are completed.
  • Organize and conduct performance management meetings with support staff and follow through on meeting outcomes.
  • Service coverage to facilitate the delivery of quality services and continuity of care.
Requirements
  • Certificate III or IV in Community Services or other related discipline is highly regarded.
  • 1-2 years experience in a similar role is highly desirable.
  • Excellent communication skills, both verbal and written.
  • Exceptional customer service and problem-solving skills.
  • Strong administrative skills and excellent attention to detail.
  • Ability to develop and implement plans and processes.
  • Excellent organizational and time management skills.
  • Sound computer and IT skills.
Mandatory Requirements
  • First Aid and CPR certificate.
  • NDIS Worker Screening check.
  • Working with Children Check (WWCC).
  • Valid driver's license and comprehensive car insurance.
What We Offer
  • A great team environment working with experienced, capable, supportive, and fun people.
  • Be part of something new and exciting - an opportunity to influence and shape the nature of our business.
  • Opportunities for career progression and personal development.

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