Healthcare Team Manager

3 weeks ago


Smeaton Grange, New South Wales, Australia Advantage Healthcare Support Full time
About AHS:

Advantage Healthcare Support Nursing Agency (AHS) is a well-established organisation that provides in-home supports across NSW. As a DSW Team Leader, you will be part of a dedicated team making a difference to the lives of people we take care of. We pride ourselves on the quality of our staff and our passion for the rights of people with disability.

**Role Overview:**

We are seeking a motivated and experienced Team Leader to join our supportive team. In this role, you will lead, coach, and manage a group of Support Workers. You will play a key role in delivering safe and quality services to support our NDIS participants. Reporting to the Branch Manager of our South-West team, you will communicate the company's goals and ensure safety practices, shifts, and schedules are well-managed to meet client needs and service requirements.

**Responsibilities:**

* Promote quality service delivery while ensuring clients receive the highest standard of care.
* Motivate Support Workers and assess their performance.
* Serve as the avenue to communicate concerns and policies among Support Workers and Management.
* Play a key role in ensuring the activities and services provided by the SWs promote independence, enablement, and wellness.
* Assist in developing the competence of new or less experienced Support Workers through training and sharing knowledge.
* Ensure all support staff's compliance documents are up-to-date and mandatory trainings are completed.
* Organise, conduct, and attend performance management meetings with support staff and follow through on meeting outcomes.
* Service coverage to facilitate the delivery of quality services and continuity of care of AHS customers.

**Ideal Candidate:**

* Certificate III or IV in Community Services or other related discipline is highly regarded.
* 1-2 years experience in a similar role is highly desirable.
* Excellent communication skills both verbal and written.
* Exceptional customer service and problem-solving skills.
* Strong administrative skills and excellent attention to detail.
* Ability to develop and implement plans and processes.
* Excellent organisational and time management skills.
* Sound computer and IT skills.

**Mandatory Requirements:**

* First Aid and CPR certificate.
* NDIS Worker Screening check.
* Working with Children Check (WWCC).
* Valid driver's license and comprehensive car insurance.

**What We Offer:**

* Great team environment working with experienced, capable, supportive, and fun people.
* Opportunities for career progression and personal development.

At AHS, we pride ourselves on our commitment to making a positive impact on people's lives. We are a small, passionate team that relies on each other to get the job done.

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