Assistant Front Office Manager

3 weeks ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced and passionate hotel professional to join our team as the Assistant Front Office Manager at The Star Brisbane. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and leading the team to achieve success.

Key Responsibilities
  • Lead the Front Office team with professionalism and ensure efficiencies
  • Manage guest inquiries and concerns diplomatically and empathetically
  • Demonstrate our commitment to service excellence through the delivery of The Star values
  • Foster and showcase a positive collaborative relationship across all departments
  • Ensure guest and financial records are accurately maintained
  • Cultivate a positive and exciting environment where flawless delivery of product excellence and service are paramount
Requirements
  • Previous experience in hotel management
  • Experience in Opera PMS will be advantageous
  • Diploma or degree in hospitality management
  • Strong organisation and time management skills
About Us

The Star Entertainment Group is a leading hospitality and entertainment company that operates The Star Sydney and The Star Gold Coast. We are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

What We Offer
  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • An organisation that values diversity, teamwork and being your best self
  • Supportive leadership team
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Endless career growth and opportunities to learn and develop your career

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