High-Level Customer Service Manager

4 weeks ago


Traralgon, Victoria, Australia Latrobe City Council Full time
Company Overview

Latrobe City Council is a regional municipality in the heart of Gippsland, Victoria, Australia.

We are committed to providing high-quality services to our community, and we are seeking an experienced Front of House Supervisor to join our team.

Job Description

We are looking for a highly skilled and motivated individual to provide guidance and support to our front of house staff.

You will be responsible for ensuring that all front of house duties are completed efficiently and effectively, maintaining a safe working environment.

In addition, you will have the opportunity to work as Chief Warden in emergency situations, requiring a strong understanding of evacuation procedures.

Required Skills and Qualifications
  • Experience in leading teams and providing high-level customer service.
  • Strong interpersonal and negotiation skills, with the ability to maintain good relationships with internal and external stakeholders.
  • A general enthusiasm for the creative arts and basic knowledge of front of house procedures and theatre etiquette.
  • Desirable: current Responsible Service of Alcohol (RSA) certification.
Salary and Benefits

The successful candidate will receive a competitive salary package, estimated to be in the range of $76,171.43 - $87,565.78 per annum, plus 11.5% Superannuation.

We also offer a range of training and Personal Development opportunities, including a structured Leadership Development Program.

At Latrobe City Council, we value workforce diversity and inclusion, and we welcome applications from candidates of Aboriginal and Torres Strait Islander background.

Why Work for Us?

As a member of our team, you will have the opportunity to make a positive impact on our community.

We are committed to creating a child-safe organisation, where protecting children and preventing child abuse is embedded in our everyday thinking and practice.



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