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Customer Service Specialist

1 month ago


Traralgon, Victoria, Australia Credit Corp Full time

About the Role

This is an exciting opportunity to start or grow your career in Financial Services with a leading company. As an Account Representative, you will be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients.

Key Responsibilities:

  • Manage outstanding accounts with clients from Australia's largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling

What We Offer

  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Flexible hybrid work environment in as early as 2 months (2 days office, 3 days WFH)
  • Perks and discounts through our employee benefits platform
  • Paid volunteer days
  • 'Dress For Your Day' from smart casual to business attire
  • Wealth creation programs including superannuation and salary packaging options available

Requirements

  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Essential Criteria

Please note that this role requires permanent full-time availability, Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM. The base salary for this position is $60,000 per annum, plus additional remuneration based on performance. Our salaries are competitive and reflect industry standards. Credit Corp Group is committed to providing our employees with opportunities to grow and succeed within the company. We value diversity and inclusivity in our workplace and encourage applications from all culturally diverse backgrounds.