Senior Customer Experience Manager

4 weeks ago


Traralgon, Victoria, Australia Latrobe City Council Full time
About the Role

We are seeking an experienced and motivated Senior Customer Experience Manager to join our team at Latrobe City Council. In this role, you will be responsible for providing guidance and support to front of house staff in ensuring a safe working environment.

The ideal candidate will have a strong understanding of emergency evacuation procedures and be able to undertake the role of Chief Warden in an emergency situation. You will also possess highly developed interpersonal and negotiation skills, with the ability to maintain good working relationships with internal and external stakeholders.

Key Responsibilities
  • Lead a team in providing high-level customer service
  • Maintain a safe working environment through effective supervision of front of house staff
  • Develop and implement strategies to improve customer satisfaction

This is a full-time permanent role, offering a competitive salary package including $76,171.43 - $87,565.78 per annum plus 11.5% Superannuation. The location of this role is Traralgon, Gippsland region.

About You

To succeed in this role, you will need:

  • Experience working in a theatre or entertainment industry environment
  • A general enthusiasm for the creative arts and basic knowledge of front of house procedures and theatre etiquette
  • Current Responsible Service of Alcohol (RSA) is desirable
What We Offer

At Latrobe City Council, we offer a range of benefits including:

  • A supportive and collaborative work environment
  • Ongoing training and professional development opportunities
  • A commitment to work-life balance
How to Apply

If you are a motivated and experienced leader looking for a new challenge, please visit www.latrobe.vic.gov.au/careers to submit your application. Applications close soon.



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