Customer Service Ambassador

4 weeks ago


Traralgon, Victoria, Australia Dental Corporation Full time

Discover a new opportunity with Bupa Traralgon, nestled in the picturesque East Latrobe Valley.

We offer a modern Care Home with 120 beds across various care units, focusing on the holistic well-being of our residents.

To learn more about our beautiful care home, visit our website: https://careers.bupa.com.au/

Job Overview

As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:

  • Resident Placement: Warmly welcome prospective residents and assist them throughout the admission process.
  • Employee Service: Enhance our team's experience with precise rostering, recruitment, and onboarding tasks.
  • Concierge: Provide impeccable service, be it at the reception or through any form of communication.
Skills and Experience

We are looking for someone with the following skills and qualifications:

  • Desirable: Certificate IV in Business Administration
  • Experience in rostering and familiarity with Kronos or payroll systems.
  • Proficient administrative abilities.
  • Effective communication skills – both verbal & written.
  • Strong interpersonal skills with a knack for customer service.
  • Solid computer literacy, especially in Microsoft Word & Excel.
Benefits

Enjoy the following benefits:

  • A $5,000 retention bonus after 6 months.
  • Free select health insurance products for you and your immediate family up to $5,500k
  • Free before and after school Kids club (aged over 4 years) on site for all employees*
  • Employee referral program – Earn a bonus for referring someone to join our Bupa Family.
  • Enjoy discounts on Bupa insurance & top retail brands like Apple, Optus, JB HiFi, New Balance, and more.
Salary

$60,000 per annum + superannuation



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