Customer Service Representative

3 weeks ago


Traralgon, Victoria, Australia Smiggle Full time

About the Role

We are seeking a bright and bubbly Customer Service Representative to join our Smiggle store team in Traralgon. As a key member of our sales team, you will be responsible for creating unique connections with customers, maximizing sales, and encouraging repeat business.

Your Key Responsibilities:

  • Provide genuine and unique experiences for all customers aligning with the Smiggle brand.
  • Maximise every sales opportunity to achieve individual and store sales targets.
  • Cash handling and processing sales transactions accurately and efficiently.
  • Work collaboratively within a team environment to achieve common goals.
  • Assist with stock management and visual merchandising to maintain a visually appealing store environment.
  • Follow loss prevention processes to minimize stock loss.

About You

To succeed in this role, you will demonstrate confidence in approaching and connecting with customers, possess strong problem-solving skills, and enjoy working in a high-energy, fast-paced retail environment. Experience in fashion retail or customer-facing roles is favourable but not essential.

What We Offer

As a valued member of our team, you can expect a range of benefits, including:

  • 50% staff discount on Smiggle's amazing products.
  • In-store coaching and comprehensive training plans.
  • Opportunity to join our Future Leaders Program designed to develop and train our future Store Managers.
  • Internal career opportunities across 7 brands and over 1,000 retail outlets.
  • The opportunity to join an international brand.

About Smiggle

Smiggle is a leading retailer of fun and creative products for kids of all ages. With stores across Australia, UK, Ireland, Singapore, Malaysia, and New Zealand, Smiggle offers a unique and exciting work environment for those who share our passion for delivering exceptional customer experiences.

Salary: $60,000 - $70,000 per annum



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