Customer Service Coordinator
3 weeks ago
Nestled in the picturesque East Latrobe Valley, our modern Care Home is a beacon of comfort. With 120 beds spread across various care units, we prioritize the holistic well-being of our residents.
As part of our team, you will contribute to a customer-centric administrative experience within the Care Home. Your role involves facilitating an exceptional customer and employee experience by delivering excellence in all aspects of the internal and external customer journey.
Key Responsibilities:- Warmly welcome prospective residents and assist them throughout the admission process under Resident Placement.
- Enhance our team's experience with precise rostering, recruitment, and onboarding tasks under Employee Service.
- Provide impeccable service at reception or through any form of communication under Concierge.
- A Certificate IV in Business Administration is desirable.
- Experience in rostering and familiarity with Kronos or payroll systems are required.
- Proficient administrative abilities and effective communication skills – both verbal & written – are essential.
- Strong interpersonal skills with a knack for customer service and solid computer literacy, especially in Microsoft Word & Excel, are necessary.
We offer a competitive salary of approximately $80,000 per annum, reflecting the location and requirements of the role. Additionally, you can enjoy financial rewards, including a retention bonus after 6 months and free select health insurance products for you and your immediate family up to $5,500. You will also receive discounts on Bupa insurance & top retail brands like Apple, Optus, JB HiFi, New Balance, and more.
Join Our Team:To learn more about working at Bupa, please visit our website: https://careers.bupa.com.au/. We look forward to welcoming you to our dynamic team
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