Patient Experience Manager
3 days ago
About the Patient Experience Team Lead Role
This is a leadership position in our patient experience team, based in Australia. The role will involve overseeing the day-to-day operations of a team of patient experience specialists.
The ideal candidate will have previous experience leading and managing a team in a call centre environment. They will be responsible for providing technical knowledge and expert guidance to support the contact centre and resolve challenges effectively.
Key Responsibilities:
- People Leadership & Coaching: Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
- Process Improvement & Strategic Alignment: Develop and refine processes and procedures that foster a high-performance culture and ensure consistency across contact centre leadership.
- Team Performance Management: Monitor individual and team performance against KPIs, service level goals, and adherence to schedule; identify gaps and implement corrective actions as needed.
- Knowledge Sharing: Provide technical knowledge and expert guidance to support the contact centre and resolve challenges effectively.
- Reporting & Analysis: Prepare, analyse and present performance and operational reports to identify trends, inform strategic decisions, and enhance overall efficiency.
Requirements:
We are looking for an experienced leader who can manage and develop a team of patient experience specialists. The ideal candidate will have strong communication skills, the ability to motivate and engage employees, and a passion for delivering excellent customer experiences.
What We Offer:
In this role, you will have the opportunity to work with a dynamic team, contribute to the growth and success of our organisation, and make a real difference in the lives of our customers.
Australia-based, fully remote work arrangement, access to co-working spaces in Sydney, Melbourne and Brisbane, competitive salary and benefits package, opportunities for career growth and development, and a collaborative and supportive work environment.
If you are a motivated and results-driven professional with a passion for leadership and customer experience, we encourage you to apply for this exciting opportunity.
Join our team and be part of a company that values innovation, excellence and customer satisfaction.
],-
Patient Transport Officers
7 days ago
Melbourne, Victoria, Australia National Patient Transport Full time**Responsibilities for CTO include but not limited to**:- Provision of ambulant or wheelchair patients to and from their residence to medical appointments;- Delivery of high quality patient care in a timely, safe and efficient manner;- Complying with clinical and operational policies and procedures as specified in NPT's policies and procedures;- Excellent...
-
Patient Experience Manager
1 week ago
Melbourne, Victoria, Australia Seer Full time**About us**Seer is a Melbourne-based MedTech company challenging the status quo of how healthcare is delivered. Through award winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient centre of care from the hospital to the home.Our mission is to...
-
Patient Experience Manager
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full timeLead Our Patient-Centred Care TeamThe Outpatient Services Manager leads a fast-paced service structure that includes outpatient operations, daytime units, and inpatient sleep services. This role fosters collaboration across care settings, continually refining workflows to meet changing needs.Key Responsibilities:Develop and implement strategic plans to...
-
Patient Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBeePatientFocused Full time $126,740 - $147,617Job Title">Healthcare Services Director">The Monash Health department is renowned for delivering exceptional clinical care and recognised for its excellence in both clinical and laboratory research.">The mission is to provide high-quality tertiary care, improving health outcomes for individuals living with respiratory diseases and sleep disorders.">This role...
-
Unit Manager
1 week ago
Melbourne, Victoria, Australia beBeeWomen Full time $106,834 - $110,432The Royal Women's Hospital is a leading tertiary hospital dedicated to improving the health and wellbeing of women and newborns.We aim to be the best place for professionals to work, learn and grow, delivering exceptional patient experiences.An Associate Unit Manager will lead day-to-day operations in outpatients and satellite areas, overseeing nursing...
-
Patient Experience Champion
1 week ago
Melbourne, Victoria, Australia beBeePatientExperience Full time $120,000 - $180,000**Job Description:**We are seeking a highly skilled Patient Experience Champion to lead our patient feedback and complaint management processes. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the patient experience across all Epworth sites and services.The successful candidate will have a strong...
-
Patient Experience Coordinator
4 days ago
Melbourne, Victoria, Australia beBeeExperience Full time $63,000 - $94,500About the RoleWe are seeking a Patient Experience Coordinator to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.Your Key ResponsibilitiesGreet patients warmly and build rapport through in-person and phone interactions.Screen and answer...
-
Patient Experience Coordinator
3 days ago
Melbourne, Victoria, Australia beBeeCommunication Full time $63,000 - $83,000Job OverviewThis is a role in which you will work closely with patients to ensure their comfort and satisfaction during their time at the hospital.The successful candidate will be required to work across three to four days per week, with an additional Saturday shift each month.ResponsibilitiesContact patients prior to admission regarding theatre times and...
-
Patient Experience Coordinator
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $112,000Frontline Patient Care Specialist Job SummaryThis role plays a pivotal part in delivering exceptional patient experiences.The Frontline Patient Care Specialist is responsible for efficiently managing patient admissions and discharges while providing timely responses to patient inquiries. Key responsibilities include:Effectively admitting and discharging...
-
Patient Experience Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCommunication Full time $50,000 - $80,000Medical Receptionist Job DescriptionThe Medical Receptionist will be the first point of contact for patients, ensuring a warm and welcoming experience.Greet patients warmly and assist with check-in procedures.Answer phone calls promptly and handle inquiries professionally.Ensure smooth clinic operations during business hours.This role requires strong...
