Patient Experience Manager

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time
Lead Our Patient-Centred Care Team

The Outpatient Services Manager leads a fast-paced service structure that includes outpatient operations, daytime units, and inpatient sleep services. This role fosters collaboration across care settings, continually refining workflows to meet changing needs.

  • Key Responsibilities:
  • Develop and implement strategic plans to optimize administration and patient experience.
  • Recruit, train, and allocate responsibilities; manage office space and rostering.
  • Ensure OH&S policies, regulatory compliance, and budget outcomes.
  • Streamline administrative procedures and systems; drive updated workflows.
  • Engage stakeholders to adopt new processes; lead continuous improvement initiatives.
  • Represent administration and support functions in department meetings.

Your Profile:

  • Requirements:
  • Exceptional leadership and people management skills to guide a multidisciplinary team.
  • A high level of IT proficiency to navigate multiple systems, enabling efficient workflows and data-driven decisions.
  • Ability to apply a sharp eye for process improvement and adapt to new programs and evolving KPIs.
  • Excellent communication and interpersonal skills to build strong relationships with colleagues, patients, and external partners.

What We Offer:

  • Cutting-edge tools and systems, ongoing development opportunities, and a supportive leadership team committed to your success.
  • Competitive salary, benefits, and a clear path for career progression and leadership impact within our organization.

Benefits:

  • Salary packaging
  • On-site fitness centre
  • Monthly ADOs (full time only)
  • Access to private health insurance, salary packaging, and industry banking at competitive rates.

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