Patient Experience Champion

4 days ago

Melbourne, Victoria, Australia beBeePatientExperience Full time $120,000 - $180,000

**Job Description:**

We are seeking a highly skilled Patient Experience Champion to lead our patient feedback and complaint management processes. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the patient experience across all Epworth sites and services.

The successful candidate will have a strong background in patient experience, consumer feedback, or complaints management, with expertise in managing sensitive, high-risk or complex complaints with compassion and confidence.

**Key Responsibilities:**

  • Lead and oversee patient experience and complaint management processes
  • Champion a consistent, timely, and patient-centred approach to handling feedback, including compliments, complaints, and concerns
  • Analyse consumer feedback data to identify trends, risks and opportunities for service improvement and systemic learning

**Requirements:**

  • Proven leadership experience in patient experience, consumer feedback, or complaints management in a complex healthcare or service environment
  • Expertise in managing sensitive, high-risk or complex complaints with compassion and confidence
  • Strong understanding of co-design, consumer engagement principles, and systems improvement

**Benefits:**

  • Opportunity to work in a dynamic and innovative organisation that prioritises patient-centred care
  • Chance to develop and implement strategic initiatives to enhance the patient experience
  • Collaborative and supportive work environment

**How to Apply:**

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and cover letter, to us.

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