Merchant Partnership Specialist

6 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $72,000 - $105,000
About the Role

We are seeking an experienced professional to partner with our top merchants, providing a direct point of contact for all their support needs.

As a key member of the Merchant Experience team, you will focus on ensuring merchant success and satisfaction across our platform.

Key Responsibilities:
  • Collaborate with merchants to troubleshoot critical issues via phone and web-based platforms
  • Build strong relationships with merchant partners by being their primary point of contact and subject matter expert
  • Promote retention and overall merchant success through exceptional service
  • Initiate proactive daily outreach to resolve issues and drive business growth
  • Prioritize and escalate issues in collaboration with cross-functional teams
  • Maintain multiple priorities and ensure seamless communication among stakeholders
  • Foster a solution-oriented mindset, prioritizing merchant success above all else
  • Analyze and act on merchant feedback to inform product enhancements and improvements

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