Merchant Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000
About the Role

The Merchant Experience team at DoorDash provides personalized service and support to merchants, acting as a single point of contact.

Our goal is to build trust and increase merchant satisfaction while promoting advocacy and long-term partnerships.

To achieve this, we focus on delivering white-glove service, addressing merchant needs, and fostering strong relationships.

We are looking for individuals who share our passion for exceptional customer service and can effectively communicate with merchants to understand their needs and provide tailored solutions.

Must have excellent communication and problem-solving skills, be able to work in a fast-paced environment, and demonstrate a commitment to delivering outstanding results.

We offer a dynamic work environment, opportunities for growth and development, and a collaborative team culture.

As a member of our team, you will have the chance to make a meaningful impact on the success of our merchants and contribute to the growth of our business.

  • Key Responsibilities:
  • Provide exceptional customer service to merchants via phone, email, or in-person
  • Analyze and resolve merchant issues in a timely and professional manner
  • Collaborate with internal teams to address merchant concerns and implement solutions
  • Develop and maintain strong relationships with merchants to ensure their satisfaction and loyalty

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