Strategic Merchant Partnership Manager

6 days ago

Melbourne, Victoria, Australia beBeePartner Full time $90,000 - $120,000
Merchant Success Specialist

The role of a Merchant Success Specialist is to partner with high-value merchants, providing direct support and strategic problem-solving expertise. The successful candidate will foster long-lasting relationships with merchants through exceptional customer service and proactive issue resolution. Key responsibilities include collaborating with merchant partners, troubleshooting issues, promoting retention and overall merchant success, and performing daily outreach to proactively resolve problems.

Requirements

To be successful in this role, you should possess:

  • At least 2 years of experience in Customer Success, Account Management, or Customer Support
  • Proficiency in Microsoft Suite or G-Suite
  • Experience in providing advisory and partnership-level support through proactive and reactive interactions with customers
  • Ability to advocate for customer experience within a team or initiative
  • Strong analytical and problem-solving skills

Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including opportunities for growth and professional development. We are committed to supporting your happiness, healthiness, and overall well-being.

About Us

We are a rapidly growing company that values diversity, equity, and inclusion. Our mission is to empower local economies by providing innovative solutions that meet the needs of our users. We believe in fostering a collaborative environment where everyone has the opportunity to excel.

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