APS Level 5 Visitor Experience Coordinator

3 weeks ago

Canberra, ACT, Australia Department of Industry, Science and Resources Full time
About the Role

The Department of Industry, Science and Resources is seeking a highly skilled Visitor Experience Coordinator to join our team at Questacon. As a key member of our Visitor Experience team, you will be responsible for coordinating a large and diverse customer service and science communication team in gallery and Centre business operations.

Key responsibilities include delivering recruitment, induction, training, supervision, motivation, and rostering of Centre staff, as well as supporting the Visitor Experience Team Leaders to build a sustainable, cohesive workforce delivering consistently excellent visitor engagement.

You will also be responsible for exploring opportunities to improve the onsite experience delivered to visitors and working with internal and external stakeholders to identify, develop and implement sustainable engagement strategies.

This is an exciting opportunity to work in a dynamic and inclusive team environment, where you will have the chance to make a positive impact on the visitor experience at Questacon.

Key Responsibilities
  • Coordinate a large and diverse customer service and science communication team in gallery and Centre business operations
  • Deliver recruitment, induction, training, supervision, motivation, and rostering of Centre staff
  • Support the Visitor Experience Team Leaders to build a sustainable, cohesive workforce delivering consistently excellent visitor engagement
  • Explore opportunities to improve the onsite experience delivered to visitors
  • Work with internal and external stakeholders to identify, develop and implement sustainable engagement strategies
Requirements
  • Australian Citizenship
  • Baseline security clearance
  • Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011
  • National police check
What We Offer

The Department of Industry, Science and Resources offers a range of benefits and opportunities for career development. As a Visitor Experience Coordinator, you will have the chance to work in a dynamic and inclusive team environment, where you will have the opportunity to make a positive impact on the visitor experience at Questacon.

We are committed to providing a safe and inclusive work environment, and we offer a range of flexible work arrangements to support our employees' work-life balance.

Our team is passionate about delivering excellent visitor experiences, and we are looking for someone who shares our values and is committed to making a positive impact.

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