APS Level 5 Visitor Experience Coordinator

4 weeks ago

Canberra, ACT, Australia Department of Industry, Science and Resources Full time
About the Role

We are seeking a highly skilled Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our visitors.

Key Responsibilities:

  • Coordinating a large and diverse customer service and science communication team in gallery and Centre business operations.
  • Supporting the Visitor Experience Team Leaders to build a sustainable, cohesive workforce delivering consistently excellent visitor engagement.
  • Exploring opportunities to improve the onsite experience delivered to visitors and working with internal and external stakeholders to identify, develop and implement sustainable engagement strategies.
  • Providing timely and targeted communication across a range of platforms to ongoing, part-time and casual staff.
  • Reporting on Centre activity and statistics for executive and senior managers.
  • Designing and delivering standard operating procedures that support the effective running of the Centre and provide staff with a clear understanding of their roles, responsibilities, and expectations.
  • Responding professionally to feedback from visitors in both verbal and written formats and utilising feedback to identify and develop areas for improvement.
  • Managing admissions to the Centre including operational aspects of the foyer that include visitor movements, a computerised ticketing system, cash management processes and statistical report generation.

About Us

The Department of Industry, Science and Resources is committed to delivering a productive, resilient and sustainable economy, enriched by science and technology. We are seeking a talented individual who shares our vision and is passionate about delivering exceptional visitor experiences.

What We Offer

As a Visitor Experience Coordinator with our team, you will have the opportunity to work in a dynamic and inclusive environment, collaborating with a diverse range of stakeholders to deliver outstanding science communication and customer service. You will also have access to professional development opportunities and be part of a team that is passionate about making a positive impact in the community.

Requirements

  • Australian Citizenship.
  • Baseline security clearance.
  • Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011.
  • National police check.

How to Apply

To be considered for this exciting opportunity, please submit your application online, including your current CV and a pitch explaining how your skills, knowledge and experience will be relevant to this role. We look forward to hearing from you

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