Customer Service Representative

7 days ago


North Melbourne, Victoria, Australia Australia Post Full time

About the Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities

  • Provide exceptional customer service and sales support to customers
  • Process transactions accurately and efficiently, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associated costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

Requirements

  • Previous experience in customer service and/or cash handling
  • Ability to lift up to 16kgs of mail regularly and stand for shifts

What We Offer

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work for a leading Australian organization


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