Customer Service Representative
7 days ago
About the Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities
- Provide exceptional customer service and sales support to customers
- Process transactions accurately and efficiently, including cash, cheques, credit cards, and EFTPOS
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associated costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
Requirements
- Previous experience in customer service and/or cash handling
- Ability to lift up to 16kgs of mail regularly and stand for shifts
What We Offer
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The opportunity to work for a leading Australian organization
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