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Customer Service Representative

1 month ago

Ringwood East, Victoria, Australia Australia Post Full time
Job Overview

Australia Post is a dynamic organization that is shaping the future of mail and parcel delivery in Australia. As our Retail Customer Service Officer, you will play a vital role in helping us achieve this vision.

Key Responsibilities
  • Customer Interactions: You will be responsible for providing exceptional customer service to our clients, handling cash transactions, and managing high-value transactions accurately.
  • Sales and Promotions: You will have the opportunity to promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • Identity Services: You will conduct and process identity services transactions, including Australian Passport Interviews.
Requirements
  • Customer Service Experience: You must have previous experience in customer service and/or cash handling.
  • Physical Requirements: You must be fit to lift up to 16kgs of mail regularly and stand for your shift.
About Us

Australia Post is committed to delivering excellent customer service and creating a diverse and inclusive workplace culture. We believe in investing in our employees' growth and development, recognizing their contributions, and promoting work-life balance.

Benefits
  • Competitive Salary: $27.48 per hour, increasing to $29.37 after 3 months probation, plus 12% superannuation.
  • Ongoing Training: Extensive training on commencement, with ongoing support and career development opportunities.
  • Permanent Part-Time Position: Working 20 hours per week, with a rotating roster Monday to Saturday.