Customer Service Representative

3 days ago


Ringwood East, Victoria, Australia Coles Full time

About Us

At First Choice Liquor Market, we're passionate about connecting local people with great local products. We celebrate our growers, brewers, and distillers who make it happen.

We're part of Coles Group, a leading retail company in Australia. Our mission is to provide an exceptional shopping experience for our customers, every time they visit us.

The Role

We're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our store, providing excellent customer service and ensuring our customers have a positive shopping experience.

You'll work closely with our sales team to provide advice on our products and services, resolving any issues that may arise during the shopping process. Your passion for the liquor industry and ability to communicate effectively will make you stand out as a go-to person for customer queries.

About You

To succeed in this role, you'll need:

  • A commitment to providing great customer experiences by working with enthusiasm, energy, and pace
  • The ability to know your stuff, as you enjoy engaging with customers, you'll be a go-to person for customer queries
  • While experience is good, it's your personality and passion for the liquor industry that will set you apart
  • The ability to be on your feet for long periods of time and perform moderate to heavy lifting up to 17kg and reaching of stock
  • A current accredited Responsible Service of Alcohol (RSA) qualification

Please note that an accredited RSA certificate is a legal requirement for employment selling liquor in Australia. This certification ensures you can provide responsible service to our customers.

What We Offer

We offer a competitive salary of $45,000 - $50,000 per year, depending on your experience and qualifications. In addition to a generous salary package, we also offer flexible work arrangements, additional leave entitlements, and parental leave benefits. We believe in investing in our employees' wellbeing and professional development, which is reflected in our comprehensive training programs and career progression opportunities.

We're committed to creating a workplace that's safe, respectful, and inclusive for all our employees. We welcome applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. If you require adjustments to our recruitment process, please don't hesitate to reach out to us.



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