Customer Experience Ambassador

3 days ago


Oakleigh East, Victoria, Australia 13cabs Full time

About Your Role

We are seeking a skilled professional to fill the position of Cross-Sector Relationship Manager at 13cabs.

Your primary responsibility will be to deliver exceptional customer service to account customers, demonstrating a deep understanding of their business needs and addressing their inquiries in a timely and efficient manner.

  • Enhance customer experience through proactive communication and issue resolution.
  • Build strong relationships with external stakeholders to drive business growth.
  • Maintain accurate records of customer interactions and feedback.
  • Contribute to the development of strategies to improve customer satisfaction and loyalty.

About You

To succeed in this role, you will need to possess excellent interpersonal and communication skills, as well as the ability to work effectively in a fast-paced environment.

  • Demonstrate a high level of emotional intelligence and empathy when interacting with customers.
  • Be proactive in identifying and resolving customer complaints and concerns.
  • Develop and maintain a comprehensive understanding of customer needs and preferences.
  • Prioritize tasks and manage your time effectively to meet deadlines.

The ideal candidate will have a solid understanding of the transportation industry and a proven track record of delivering exceptional customer service. If you are a motivated and results-driven individual who is passionate about providing outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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