Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia First Focus Full time
{"title": "Technical Support Specialist", "description": "Join Our Team as a Technical Support Specialist

First Focus is a leading Managed Service Provider seeking an exceptional IT professional to join our team as a Technical Support Specialist. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients across various environments, from 10 to 500 users.

As a Technical Support Specialist, you will be the point of escalation and Subject Matter Expert (SME) for our clients. You will work closely with our experienced solutions experts to maintain best practice environments and deliver exceptional customer service.

We are looking for a highly skilled and motivated individual with a deep understanding of end-user support, Active Directory, and Windows Server. You will have comprehensive knowledge of Azure, Exchange, and Citrix cloud infrastructure, as well as experience with ticketing systems and customer service principles.

As a Technical Support Specialist, you will have the opportunity to work on a wide variety of support cases, from desktop to firewall, including LAN & WAN networking. You will also have the chance to work on occasional project teams to deploy solutions for our clients.

We offer a competitive package, including salary, training, and flexible arrangements. Our company values include keeping everyone informed, aligned, supported, and rewarding performance. We offer up to 10 paid training days a year and support employees towards certifications and qualifications.

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to showcase your skills.

", "requirements": ["Advanced understanding of end-user support and Active Directory", "Comprehensive knowledge of Windows Server, Azure, and Exchange", "Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking", "An understanding of ticketing systems and customer service principles", "Great comms coupled with a genuine desire to understand your customers and help them"]}

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