
Customer Experience Specialist
1 week ago
Delivering exceptional customer experiences is a cornerstone of this role.
About the Position- This position plays a vital part in our efforts to drive operational excellence and business growth through innovative digital-led transformational solutions.
- Our team member will provide top-notch customer service for insurance voice processes, ensuring timely and effective issue resolution.
- The ideal candidate will develop and maintain excellent communication skills to effectively interact with clients and colleagues.
- Prior experience in contact centers or customer services is an added advantage to drive performance and quality results.
- Maintaining adherence to regulatory bodies in Australia is crucial, guaranteeing compliance and standards.
- Achieving agreed performance targets set by the business drives growth and success.
- The successful candidate will continuously improve quality results by adhering to standards and guidelines, recommending enhanced procedures when necessary.
- Ensuring strict compliance with internal policies and procedures, external regulations, and information security standards is essential.
- An undergraduate degree demonstrating academic achievement and a solid foundation for future growth is required.
- Ongoing opportunities for growth and development.
- A dynamic work environment with a strong focus on teamwork.
- The chance to make a real impact in delivering exceptional customer experiences.
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