Customer Experience Specialist

1 week ago


North Sydney Council, Australia beBeeCustomerService Full time $55,000 - $78,000

Delivering exceptional customer experiences is a cornerstone of this role.

About the Position
  • This position plays a vital part in our efforts to drive operational excellence and business growth through innovative digital-led transformational solutions.
Key Responsibilities
  1. Our team member will provide top-notch customer service for insurance voice processes, ensuring timely and effective issue resolution.
  2. The ideal candidate will develop and maintain excellent communication skills to effectively interact with clients and colleagues.
  3. Prior experience in contact centers or customer services is an added advantage to drive performance and quality results.
  4. Maintaining adherence to regulatory bodies in Australia is crucial, guaranteeing compliance and standards.
  5. Achieving agreed performance targets set by the business drives growth and success.
  6. The successful candidate will continuously improve quality results by adhering to standards and guidelines, recommending enhanced procedures when necessary.
  7. Ensuring strict compliance with internal policies and procedures, external regulations, and information security standards is essential.
Requirements
  • An undergraduate degree demonstrating academic achievement and a solid foundation for future growth is required.
What We Offer
  • Ongoing opportunities for growth and development.
  • A dynamic work environment with a strong focus on teamwork.
  • The chance to make a real impact in delivering exceptional customer experiences.


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