Customer Experience Specialist

1 day ago

North Sydney Council, Australia beBeeCustomerService Full time $100,000 - $130,000

We are seeking a skilled professional to manage and prioritize customer inquiries, resolve issues efficiently, and collaborate with stakeholders to deliver exceptional outcomes.

About the Role

This is an exciting opportunity to join our dynamic customer service team in North Sydney. As a key member of the team, you will be responsible for handling a combination of inbound phone and email-based customer cases and queries.

  • Manage and prioritize customer enquiries in a fast-paced environment
  • Develop strong rapport with customers over the phone or face-to-face to foster lasting relationships
  • Identify complex problems and resolve them or escalate where necessary

To succeed in this role, you will bring:

Requirements

  • 3+ years of experience in a customer-facing environment - call centre/retail/hospitality
  • Proven ability to resolve complex customer issues
  • Strong problem-solving skills and initiative to find effective solutions
  • Excellent communication skills, both written and verbal
  • Ability to build relationships and collaborate effectively with stakeholders
  • A customer-focused mindset with a commitment to delivering quality service

The ideal candidate will possess a passion for delivering exceptional customer experiences and a desire to work in a dynamic and inclusive environment.

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