Delivering Exceptional Customer Experiences

2 weeks ago

North Sydney Council, Australia beBeeCustomerExperience Full time $120,000 - $135,000
Customer Experience Specialist

We are seeking a Customer Experience Specialist to deliver outstanding customer service and relationships in a fast-paced environment.

  • Manage and prioritize complex customer inquiries, resolving issues or escalating where necessary.
  • Develop strong rapport with customers and stakeholders through effective communication and problem-solving skills.
Key Responsibilities
  • Complex Case Management: Handle high volumes of customer cases and queries via phone and email, ensuring timely resolution.
  • Relationship Building: Foster strong relationships with customers and internal stakeholders through excellent communication and interpersonal skills.
  • Problem Resolution: Identify and resolve complex problems or escalate where a resolution is not achievable.
About You
  • Be an experienced customer service professional with a proven track record in managing complex queries and delivering exceptional outcomes.
  • Demonstrate strong problem-solving skills, initiative, and the ability to work in a fast-paced environment.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • Ongoing training and opportunities for advancement within the organization.

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