Current jobs related to Customer Experience Champion - North Sydney Council - beBeeCustomerSuccess
-
Customer Experience Champion
2 weeks ago
North Sydney Council, Australia beBeeCustomerSuccess Full time $75,000 - $80,000Customer Success Manager Job OverviewWe are seeking a highly motivated and experienced Customer Success Manager to champion our team's high standard of excellence on a daily basis.Develop a deep understanding of our product and its features, working closely with customers to help them get the most out of our solution.Build and maintain strong relationships...
-
Customer Experience Champion
1 week ago
Sydney, New South Wales, Australia beBeeAmbassador Full time $50,000 - $80,000Customer Experience ChampionAs a Customer Experience Champion, you will play a pivotal role in delivering an exceptional customer experience. You will be a brand ambassador, showcasing world-leading technology and providing tailored recommendations to customers.You will be responsible for:Delivering hands-on demonstrations with customers, highlighting the...
-
Customer Experience Champion
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $120,000Job Title:The role of Customer Experience Champion involves delivering outstanding customer service across various touchpoints, ensuring seamless experiences at every interaction.
-
Customer Experience Champion
1 week ago
Sydney, New South Wales, Australia beBeeExperience Full time $41,120 - $46,240Customer Experience ChampionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Champion.Key Responsibilities:Deliver exceptional customer experiences by providing outstanding service and ensuring a positive atmosphere.Multitask and work efficiently to meet deadlines and achieve productivity...
-
Customer Experience Champion
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $100,000Customer Experience ChampionDelivering top-notch customer satisfaction requires a unique blend of skills. This role demands an individual with the capacity to empathize, resolve complex issues, and build lasting relationships.About The Position:This is a key opportunity for someone who wants to make a real impact in customer service. As a champion of...
-
Customer Experience Champion
2 weeks ago
North Sydney Council, Australia beBeeCustomerService Full time $60,000 - $80,000About the RoleWe are seeking an exceptional individual to join our team as a Customer Service Professional. In this role, you will play a pivotal part in ensuring that our customers receive exceptional experiences across various touchpoints.This dynamic position involves close collaboration with our Sales Team, Operations, Digital, and other departments to...
-
Customer Experience Champion
1 week ago
Sydney, New South Wales, Australia beBeeChampion Full time $99,000 - $135,000Job Title: Customer Experience Champion">We are seeking a skilled professional to be the driving force behind delivering exceptional customer experiences.This is an opportunity to join our team and contribute to the success of our business. As a Customer Experience Champion, you will play a pivotal role in ensuring seamless and compliant handovers for retail...
-
Customer Experience Champion
1 week ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000Job Title: Customer Experience ChampionRole Summary:As a skilled customer experience champion, you will be responsible for delivering exceptional service to patients through inbound and outbound calls. You will provide expert assistance in booking appointments for a range of imaging procedures, including MRI, Ultrasound, and X-Ray, ensuring accuracy and...
-
Customer Experience Champion
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $130,000Unlock Your Potential as a Customer Success ChampionJob Description:Develop and execute customized success plans to ensure seamless onboarding and activation of customers.Lead Quarterly Check-Ins that foster a deep understanding of product usage and its impact on business outcomes.Identify risks early, build proactive solutions, own renewals, and drive...
-
Customer Experience Champion
1 week ago
Sydney, New South Wales, Australia beBeeExperience Full time $39,600 - $84,000Customer Experience ChampionWe are seeking a talented and dedicated individual to join our team as a Customer Experience Champion. As a key member of our crew, you will play a vital role in delivering exceptional customer experiences that exceed our customers' expectations.About UsWe are a modern and progressive burger company serving over 1.7 million...
Customer Experience Champion
2 weeks ago
The ideal candidate will be responsible for championing excellence and delivering exceptional customer experiences. This role involves engaging with clients, understanding their needs, and driving revenue & retention.
Key Responsibilities:- Develop a deep understanding of our product features and work closely with customers to maximize its potential.
- Build strong relationships with customers, serving as their primary point of contact for any questions or concerns.
- Act as the key point of technical and support escalation.
- Identify opportunities to upsell and cross-sell services, collaborating with the Sales team to close new business.
- Monitor customer health and engagement metrics, developing strategies to improve retention and reduce churn.
- Drive adoption and usage of our product by providing guidance, training, and best practices to customers.
- Collaborate with cross-functional teams to deliver exceptional customer experiences and enhance the company's Net Promoter Score (NPS).
- Represent customer voices internally, providing feedback and insights to drive product and service improvements.
- Bachelor's degree in business, marketing, or related field.
- 3+ years of experience in a customer success or account servicing role, preferably in a SaaS environment.
- Exceptional execution and product demonstration skills.
- Strong communication and interpersonal skills for building relationships with customers and stakeholders.
- Excellent problem-solving skills for identifying and resolving complex issues.
- Ability to manage multiple projects and customers simultaneously.
- Familiarity with customer success metrics and data analysis.
- Experience with CRM and customer engagement software (e.g. HubSpot, Intercom).
- Prior experience working with timesheet, payroll, or accounting software is beneficial.
- Ability to work independently and remotely, demonstrating a strong work ethic and time management skills.
- Familiarity with the industry is an asset.
