Senior Service Delivery Manager

2 days ago

Canberra, ACT, Australia beBeeContract Full time $120,000 - $180,000
Job Description

The Contract Manager and Deputy Program Manager plays a pivotal role in overseeing and ensuring the highest level of service quality and customer satisfaction.

  • Program Management of a complex SATCOM Sustainment program
  • Daily management of a Sustainment delivery team
  • Daily management of the customer facing contract and supplier sub-contracts
  • Oversee multiple teams, ensuring program goals are reached
  • Running budget and funding channels for maximum productivity
  • Ensuring the quality of the services/solutions provided exceeds client expectations

The Day-to-Day

  • Working closely with the government client on programmatic outcomes
  • Working closely with management to provide advice on programmatic outcomes
  • Establishing and leading regular customer service reviews
  • Monitoring service levels to ensure that service delivery metrics are tracked and reported and are being met
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
  • Ensuring systems, procedures, and methodologies are in place to support outstanding delivery of contract deliverables

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