Senior Service Delivery Strategist

2 days ago

Canberra, ACT, Australia beBeeTransformation Full time $120,000 - $150,000

Drive Transformation. Deliver Excellence.

This is a unique opportunity to enhance service delivery, boost operational efficiency, and align strategy through smart frameworks, evaluation, and reporting. We seek an experienced professional to lead organisation-wide transformation.


The Role
  • Embedding systems thinking and performance measurement across teams
  • Driving a culture of innovation and continuous improvement
  • Facilitating workshops and capability-building initiatives
  • Leading end-to-end service reviews to enhance delivery, reduce costs, and boost revenue
  • Integrating customer insights into service redesigns
  • Preparing high-quality reports, presentations, and business cases
  • Aligning service reviews with corporate planning and reporting
  • Monitoring outcomes from the Financial Sustainability Roadmap
  • Managing consultants to ensure quality insights and tangible results
  • Overseeing benefit realisation reporting across financial and non-financial metrics

About You
  • You hold a relevant Tertiary Business or Project Management related qualification and/or demonstrated relevant experience.
  • You have demonstrated expertise in service planning, strategic analysis, or business improvement within a complex organisation.
  • Your proven ability to lead and deliver high-impact projects is second to none.

We are seeking a dynamic Senior Business Improvement Officer who possesses a strong background in business improvement, excellent communication and project management skills, and the ability to drive change and deliver impact.

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