Service Delivery Manager

4 days ago

Canberra, ACT, Australia beBeeService Full time $100,000 - $120,000
Senior Service Management Officer

This role involves overseeing the effective management of service delivery systems to ensure seamless operations and optimal efficiency.

Key Responsibilities:
  • Develop and implement strategies for continuous service improvement, focusing on customer satisfaction and team collaboration.
  • Collaborate with cross-functional teams to identify and resolve technical issues affecting service performance.
  • Provide expert guidance and training to staff on audio-visual equipment and digital media platforms, promoting skill development and knowledge sharing.
Requirements:
  • Proven experience in service management within a federal government environment or similar setting.
  • Strong technical expertise in Crestron control, Q-SYS audio DSP, and Teams room video conferencing systems.
  • Excellent communication and interpersonal skills, enabling effective stakeholder engagement and relationship building.
  • Demonstrated integrity and commitment to achieving results within legislative and policy frameworks.
Benefits:

This position offers opportunities for growth, learning, and professional development in a dynamic work environment.

How to Apply:

Interested candidates should contact us for further information and discussion about this exciting opportunity.

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