**Expert Technical Support Specialist**
1 week ago
The MASS Technical Service Representative is a key role within our organization, responsible for delivering exceptional technical support and training to ensure the success of our clients.
The ideal candidate will have extensive experience in Armament, Avionics, Electronics, and Mechanical disciplines, with a comprehensive understanding of the Rheinmetall MASS System. They will be able to learn quickly, possess excellent written English communication skills, and demonstrate exceptional interpersonal and organizational skills.
- Completing Inspection and pre-assembly checks of MASS and associated components prior to production and Integration;
- Complete Pre and Post shipment technical inspections of MASS and associated components; assist with generating warranty reports;
- Completing production documentation and test protocols related to the MASS start-up and commissioning process;
- Investigating and resolving any start-up issues that may occur during final Integration, Test, Commissioning, and FAT processes;
- Complete MASS technical reports and assist Quality department investigations and reporting as required;
- Maintain safe and efficient storage of required parts, tools, and equipment in the workshop areas;
This role requires strong analytical and problem-solving skills, as well as the ability to work collaboratively as part of a close-knit team. The successful candidate will be committed to delivering high-quality results and contributing to the success of our organization.
Required Skills and Qualifications
To be successful in this role, you will need:
- Minimum Certificate 4 in Armament, Avionics or Electronics, Mechanical;
- Extensive training and assessment experience in a technical field;
- Proven experience in Technical Training;
- Comprehensive technical understanding and ability to learn;
- Excellent written English communication skills using engineering terminology;
- Exceptional interpersonal and organisational skills, with strong emotional intelligence;
Benefits
We offer a range of benefits to support your career and personal development, including:
- Uniforms, tools, and training provided;
- Long weekends every second week with a 9 day fortnight;
- Access to exclusive employee discounts with over 500 retailers to support cost of living;
- Market leading parental leave and loyalty leave accrual for every year of service;
Others
As a valued member of our team, you will have access to ongoing training and professional development opportunities, as well as regular feedback and coaching from experienced colleagues.
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