
Expert Technical Support Professional
1 day ago
We are a socially responsible organization dedicated to creating positive impact in communities. Our mission is to support clients whose work directly benefits society, safety, and wellbeing.
This role offers an exciting opportunity to make a difference every day by providing exceptional technical assistance to internal and external stakeholders, fostering strong relationships with clients, and contributing to the growth of our team.
Key Responsibilities- Technical Support Specialist: Deliver high-quality technical support via various channels, including phone, email, and remote access tools, adhering to customer Service Level Agreements (SLAs)
- Maintain software systems, conduct updates and upgrades for client bases
- Nurture professional relationships with clients through effective communication
- Monitor system alerts to identify and resolve potential incidents before they impact service
- Apply incident management best practices to resolve customer issues efficiently
- In-depth onboarding and training on current technologies
- Collaborate with experienced subject matter experts within a dynamic team environment
- Career development opportunities
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