Guest Experience Coordinator

6 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $90,000

Hotel Guest Service Manager Job Description

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The Front Office Supervisor is responsible for delivering exceptional guest service throughout their stay. This involves responding to requests promptly, efficiently and courteously during check-in, check-out and other interactions.

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In addition to providing top-notch service, the Front Office Supervisor will be responsible for conducting training and development programs to enhance skills and capabilities of team members. They will also promote and up-sell hotel facilities through strong product knowledge and maintain a high level of professionalism in all interactions with guests.

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The ideal candidate will have experience in managing large airline crew movements, possess strong communication skills and be able to manage their time effectively. A Senior First Aid Certificate and an open manual driver's license are also requirements.

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Key Responsibilities:

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  • Deliver exceptional guest service">
  • Conduct training and development programs">
  • Promote and up-sell hotel facilities">
  • Maintain a high level of professionalism">
  • Ensure procedures are followed in relation to guest confidentiality">
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Requirements:

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  • Experience in managing large airline crew movements">
  • Strong communication skills">
  • Able to manage time effectively">
  • Senior First Aid Certificate">
  • Open manual driver's license">
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What We Offer:

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  • Career development opportunities">
  • A fun and rewarding work environment">
  • Hotel discounts worldwide">

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