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Guest Experience Coordinator
3 weeks ago
As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed expectations. This role requires a deep understanding of hospitality and a passion for delivering outstanding service.
The Guest Services Manager plays a vital role in ensuring all guests receive a warm welcome and exceptional service throughout their stay. This includes personally greeting VIPs and Loyalty Members, repeat guests, and handling special requests.
Key responsibilities include anticipating guests' needs and preferences, and tailoring services to create a personalized and memorable experience. This may involve arranging special amenities, booking activities, or managing dining reservations.
Collaboration with other hotel departments is crucial to ensure guest requests and expectations are met consistently. Daily updates on VIP and Loyalty Members movements are also essential.
Maintaining detailed records of guest interactions, preferences, complaints, and resolutions is critical. These insights and recommendations for service improvements are then reported to senior management.
Additionally, the Guest Services Manager is responsible for modifying the roster to ensure optimal coverage that meets guest needs.
