Guest Experience Coordinator

10 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $85,000
Job Description

The primary function of this role is to ensure seamless guest interactions, primarily through handling incoming calls and redirecting them accordingly. Additionally, the incumbent will analyze and update guest requests tailored to their specific requirements.

Key responsibilities include handling hotel outlet reservations or guest orders, assisting with coordinating guest bookings, and building relationships with existing and new customers to anticipate their needs and facilitate future bookings.

This role also entails collaborating with other departments to deliver exceptional customer service, completing reservation administration tasks, and offering general support to the team.


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